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Program Management Office Director

San Francisco Applicants: Pursuant to the San Francisco Fair Chance ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Posting Details

Position Information

Job Title Program Management Office Director
Union Level
Department Shared Software Licenses
Campus Stockton
Posting Number 201301190P
Full or Part Time Full Time
Number of Months 12
Work Schedule

Work performed during standard business hours, additional time may be required to meet business deadlines.

Position End Date
Open Date 11/01/2017
Close Date
Open Until Filled Yes
Special Instructions to Applicants

Position Summary Information

Primary Purpose

The (Program Management Office) PMO Director is responsible for leading the Program Management Staff in the overall completion of a specific project or program, and working closely with the customer. He/she is responsible for ensuring that the work products are designed, engineered, planned, and managed throughout the design/ and or development process by multiple functional operations, and delivered per the customer’s requirements and expectations. The Program Management Office Director will support multiple Program Managers in providing earned value, maintaining program schedules, and ensures programs are in compliance with quality, commercial and or regulatory requirements. He/she will also be responsible for continuous process improvement, supporting goal deployment, and implementing Lean practices where applicable.

Essential Functions

1. Provides leadership in the creation and advancement of an effective Program Management Office to support both the University and Pacific Technology needs.

2. Provides Program Management support on assigned efforts in reference to managing cost, quality, and schedule and customer satisfaction in compliance to specifications and commitments. Participate in and lead internal meetings, coordinate program reviews, team meetings, updating cost and schedule reports, provide program performance status, report findings and recommendations to the Customer.

3. Program Management Office Director communicates the Voice of the Customer to functional departments.

4. Provides input to Requests for Service provides additional changes to contracts/program up-scopes, and/or any and all customer or internal changes that affect program goals/metrics (i.e. cost, gross margin, schedule(s)).

5. Proficient in Negotiations and Conflict Resolution. Possess the ability to negotiate; resolve and problem solve program issues in a respectful, professional manner.

6. Ensures Programs are in compliance with commercial, UOP, and regulatory/compliance standards and specifications as applicable. Monitors risk on programs and allocates appropriate time to mitigate risk levels and provide risk assessments as needed to mitigate identified risks. Acts with speed and integrity in all aspects of the business. Reports and communicates critical program related issues to appropriate management in a timely manner.

7. Reviews his/her Program department metrics to ensure accuracy of reporting program performance to management and Customers. Provides recommendations to improve metrics designed to enhance operation efficiencies.

8. Interface directly with all internal departments, outside suppliers/vendors and especially the customer regarding all facets of program control, management, and reporting.

9. Generates and provides general documentation regarding complete control and monitoring of assigned program(s). This includes scheduling, development visibility and providing reputable forward looking forecasts.

10. Provides management and coordination thereof of any customer visit, program review and/or requests from either internal sources and/or external sources regarding status, economic health or any other aspect of performance of assigned program.

11. Develops and delivers the Pacific Technology baseline project management skills program.

12. Performs other related duties as required and assigned.

Minimum Qualifications

• BA or BS degree preferably in Information Technology, Project Management, Systems Engineering, or related field.
• Five (5) year’s min experience in a Program and/or Project Management environment required.

Preferred Qualifications

• Experience in a higher education environment preferred. PMP certification highly desired.

Skills/Knowledge and Expertise:
• Leadership success in developing and growing project/program/portfolio management organizations.
• Demonstrated experience directly dealing with a customer from a program/project, liaison, engineering, and/or sales perspective. Experience with industry quality standards.
• Problem solving – the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Interpersonal Skills – the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
• Oral communication – the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
• Written Communications – the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Planning/organizing – the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Adaptability – the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability – the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and security – the individual actively promotes and personally observes safety and security procedures, and uses office equipment and materials properly.
• Microsoft Project and/or similar program scheduling software capability.
• Program financial understanding and program and scope estimating.
• Understand software development principles.
• Excellent verbal and written communication skills.
• Positive attitude, proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.

Physical Requirements

The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job.

Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Occasional standing, walking, climbing stairs, bending, stooping and reaching. Occasional lifting up to 40 pounds.

Work Environment/Work Week/Travel:
Work is primarily performed in a standard office environment with use of computer and phone. Work performed during standard business hours, additional time may be required to meet business deadlines.

Hiring Range Commensurate with experience, exempt
Background Check Statement

Applicants who are selected as final possible candidates must be able to pass a criminal background check

AA/EEO Policy Statement

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * What are you proudest of at this point in your life?

    (Open Ended Question)

  2. * What organizational cultures do you thrive in?

    (Open Ended Question)

  3. * When you have a large portfolio of projects under you, how do you know when a project is healthy or at risk? What indicators do you look for? What information do you request from project managers / task leaders, and how do you track it?

    (Open Ended Question)

  4. * Can you briefly describe your leadership philosophy and how you apply it to make others successful?

    (Open Ended Question)

  5. * If authority, power and influence are the three ways to motivate behavior, which is most enduring?

    (Open Ended Question)

  6. * How did you first learn about this employment opportunity?
    • University of the Pacific Website
    • Craigslist
    • LinkedIn
    • Association of American Colleges and Universities (AAC&U)
    • Chronicle of HIgher Education
    • Diverse Issues in Higher Education
    • Higher Education Recruitment Consortium (HERC)
    • Higher Education Recruitment Consortium - Northern California (NorCal HERC)
    • Modesto Bee
    • Pacific Employee
    • Personal Referral
    • Professional or Association Listserv
    • Publication or website from a professional organization
    • Sacramento Bee
    • San Francisco Chronicle
    • Stockton Record
    • Agency Referral
    • Other Online Job Board

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents
  1. Other Document