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Assistant Director, International Student and Scholar Services

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Posting Details

Position Information

Job Title Assistant Director, International Student and Scholar Services
Union Level
Department International Programs & Services
Campus Stockton
Posting Number 201301165P
Full or Part Time Full Time
Number of Months 12
Work Schedule

Non-traditional work hours as necessary (evenings, weekends, summer) are required to participate in University events and accommodate various time zones and to respond to international student and scholar needs and emergencies.

Position End Date
Open Date 10/09/2017
Close Date
Open Until Filled Yes
Special Instructions to Applicants

Position Summary Information

Primary Purpose

Develops a vision and implements a strategy for International Student and Scholar Services; supervises international student and scholar services including non-academic advising, programming, outreach activities, and community involvement for approximately 300 international students; manages the advising international students to facilitate their successful integration into the campus and local community as well as maintaining their immigration records including the initial issuance of Forms I-20 and DS-2019; and provides training and programming opportunities to students, staff and faculty to maximize awareness of cultural issues and thus maximize cultural integration.

Essential Functions

1. Serve as and manage the International Student and Scholar Advisors. Develop processes and procedures for immigration document issuance and immigration record monitoring.

2. Ensure compliance with all aspects of the Student and Exchange Visitor Information System (SEVIS) and other applicable federal laws.

3. Establish protocols for referral of international students to appropriate resources via Pacific’s SalesForce CRM.

4. Create an automated communication flow for student engagement and respond to campus/community concerns regarding international student issues.

5. Expand and enhance campus-wide support to international students and create new opportunities that foster cultural engagements between international and domestic students.

6. Establish in-person and online orientations and training programs (on topics of interest to the international student population and to campus departments) to facilitate the integration of international students on campus and in the community.

7. Represent IPS on various University committees and in meetings.

8. Develop policies and procedures related to processing immigration matters. Guide campus stakeholders through federal immigration regulations when they create new opportunities for international students.

9. Plan, assign and review work of staff to ensure that group objectives are met. Hire, train, develop and manage staff to ensure that a qualified staff exists to meet group objectives.

10. Perform other related duties and participate in special projects as assigned.

Minimum Qualifications

• Bachelor’s degree
• Three (3) years of professional experience working with international students
• One (1) year experience working with international scholars
• A US citizen or permanent resident in order to access SEVIS

Preferred Qualifications

• Master’s degree.
• Five (5) years of experience as an international advisor with three (3) years of experience as a supervisor.
• Strong working knowledge of immigration
laws, regulations and procedures related to both F-1 and J-1 nonimmigrant visa categories needed to comprehend regulations and resolve complex immigration problems.
• Experience with SEVIS and F-1/J-1 regulations, procedures, and reporting requirements as ARO/DSO, and possess an understanding of Department of State and Department of Homeland Security regulations and procedures.
• Strong working knowledge of immigration
Familiarity with website publication and maintenance.
• Ability to work with academic and student services offices; understand and to support the pursuit of SEVIS documentations.
• Experience developing orientation and other programming for international student populations.
• Cross-cultural awareness and competence and effective communication.
• Ability to work with faculty and staff to plan, develop, and implement programs and services related to International Students.
• Strong organizational skills and attention to detail. Ability to evaluate needs, present recommendations, and make oral and written presentations.
• Proficiency with technology including familiarity with student records systems (e.g., Banner).
• Demonstrated budget management and fiscal supervisory experience.
• Experience living, working, or studying abroad along with proficiency in one or more foreign languages.

Physical Requirements

The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job.

Duties require extended periods of sitting. Occasional standing and walking. Infrequent climbing of stairs. May require lifting/carrying up to 25 pounds.

Work Environment/Work Week/Travel:
Work is primarily performed in a standard office environment with the use of a computer, phone and other office equipment. Non-traditional work hours as necessary (evenings, weekends, summer) are required to participate in University events and accommodate various time zones and to respond to international student and scholar needs and emergencies. Occasional travel.

Ability to meet the U.S. Department of State’s regulatory requirements
(e.g., undergo regular background checks) to be an Alternate Responsible Officer.

Hiring Range Min $21.42 per hour to Mid $29.13 per hour, non-exempt
Background Check Statement

Applicants who are selected as final possible candidates must be able to pass a criminal background check

AA/EEO Policy Statement

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Are you a U.S. citizen or permanent resident alien?
    • Yes
    • No
  2. * Do you have a Bachelor's degree?
    • Yes
    • No
  3. * Do you have 3 or more years of professional experience working with international students?
    • Yes
    • No
  4. * Do you have at least 1 year of experience working with international scholars?
    • Yes
    • No
  5. * How did you first learn about this employment opportunity?
    • University of the Pacific Website
    • Craigslist
    • LinkedIn
    • Association of American Colleges and Universities (AAC&U)
    • Chronicle of HIgher Education
    • Diverse Issues in Higher Education
    • Higher Education Recruitment Consortium (HERC)
    • Higher Education Recruitment Consortium - Northern California (NorCal HERC)
    • Modesto Bee
    • Pacific Employee
    • Personal Referral
    • Professional or Association Listserv
    • Publication or website from a professional organization
    • Sacramento Bee
    • San Francisco Chronicle
    • Stockton Record
    • Agency Referral
    • Other Online Job Board

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents
  1. Other Document